384 Privacy Policy — Protecting Our Users' Data
This policy explains how the 384 platform collects, uses, stores, and protects the personal information of Malaysian users. We respect your privacy and are committed to handling your data transparently and responsibly.
Effective date: 1 January 2026. This policy applies to all registered users of the 384 platform.
Information We Collect
When you register or use the 384 platform, we collect several categories of information to ensure our services function properly and securely for all users.
Account Information
Including your full name, email address, phone number, date of birth, and identity verification details provided during registration. This information is used to verify your identity and keep your account secure.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and device identifiers. This data helps us detect suspicious access and optimise the user experience across various devices, including mobile phones.
Local Payment Information
When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record transaction details such as the amount, payment method, reference number, and transaction time. Full bank account numbers or e-wallet details are not stored directly on our servers — all processing is handled through encrypted payment providers.
Usage Data
We record in-platform activity such as games played, betting history, session duration, pages visited, and actions taken within the platform. This data is used for internal analytics, service improvement, and fraud detection.
How We Use Your Information
Information collected by 384 is used solely for legitimate platform operations and service improvement. We will not use your data for unrelated purposes without your consent.
The primary purposes for which we use your data include:
- Account management: To create, verify, and securely maintain user accounts;
- Transaction processing: To process your MYR deposits and withdrawals accurately and securely;
- Platform security: To detect and prevent fraud, unauthorised access, and suspicious activity;
- Customer support: To assist you when you contact our support team;
- Legal compliance: To fulfil applicable legal obligations;
- Service improvement: To analyse usage patterns and continuously improve the quality of the 384 platform.
Cookies and Tracking Technologies
The 384 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you access our platform.
Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
Helps us understand how users interact with the platform so we can improve its design and functionality.
Saving your preferences such as language and display settings to deliver a more personalised experience.
You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality of certain parts of the platform.
Data Storage, Security & Sharing
Storage & Retention
Your personal data is stored on servers protected by industry-standard security measures. 384 retains user data for as long as necessary to fulfil the purposes outlined in this policy, or for the duration your account remains active. Data that is no longer required will be securely deleted or anonymised.
Technical Security Measures
All data transmitted between your device and 384's servers is protected by SSL/TLS encryption. User passwords are stored in hashed form and cannot be reversed. Access to personal data within our organisation is restricted to staff who require it to perform their duties.
Sharing with Third Parties
384 does not sell, rent, or disclose your personal data to third parties for marketing purposes. We only share data in the following circumstances:
- With approved payment providers to process your MYR transactions;
- With technical service providers who support platform operations, subject to confidentiality agreements;
- When required by law or directed by a competent authority.
Your Rights as a User
As a 384 platform user, you have the following rights regarding your personal data. To exercise any of these rights, you may reach us via our support email.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe.
If your data is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly in your account settings.
You may request the deletion of your account and data, subject to any legal record-keeping obligations that remain applicable.
Policy Changes and How to Contact Us
384 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. The latest version will always be available on this page with a clear effective date. Continued use of the platform after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: [email protected]
For general questions about the platform, you can also refer to the FAQ us.
Still Have Questions About Your Privacy?
The 384 support team is here to help. Visit the FAQ section or register an account to start enjoying the platform with full confidence.