384 Responsible Gaming — Self-Control for Healthy Entertainment
384 believes the best entertainment is balanced entertainment. This page provides guides, self-control tools, and support resources to help you play smartly and responsibly.
Remember: online gaming is for entertainment. Never bet more than you can afford to lose.
384's Commitment to Responsible Gaming
At 384, we take our responsibility seriously when it comes to ensuring every user can enjoy our platform in a safe and controlled environment. Online gaming should be a source of fun and entertainment — not stress or financial hardship.
We are committed to providing self-control tools, clear information about risks, and easy access to support for anyone who needs it. User wellbeing is a top priority in every feature we build.
Responsible gaming isn't just a slogan at 384 — it's built into how we operate every day, for every user across Malaysia.
Recognise the Signs of At-Risk Behaviour
Recognising the signs early is the first step toward greater control. Honestly ask yourself whether any of the following apply to you.
You feel compelled to gamble with money that should be going toward everyday essentials like rent, food, or bills.
You find it hard to stop even when you planned to, or you keep playing to "chase your losses".
Gaming is starting to affect your relationships with family, your work performance, or your daily responsibilities.
You feel restless, irritable, or stressed when you're not playing, or you rely on gaming as an escape from your problems.
You feel the need to hide your gaming activity from loved ones or lie about how much you've spent.
You need to wager increasingly larger amounts to get the same thrill, or you feel unsatisfied with the limits you've set.
Tips for Setting Time & Budget Limits
One of the most effective ways to enjoy online gaming healthily is to set clear limits before you start — not after.
Daily & Weekly Budget Limits
Decide on a maximum amount in MYR (RM) that you're comfortable spending in a single session or week. Think of it as the cost of entertainment — just like a movie ticket or a dinner out. Once you hit that limit, stop — no exceptions.
Time Limits
Set time reminders using a clock or your phone. Take at least a 15-minute break every hour. Don't play for more than 2–3 hours at a stretch, and avoid late-night sessions when your judgment may be impaired.
Essential Guidelines Before You Play
- Don't play when you're feeling stressed, angry, or down;
- Never use borrowed money or emergency savings to play;
- Treat losses as the cost of entertainment — never try to "chase" them;
- Take a break whenever you feel uncomfortable or unable to focus.
Self-Control Features on the 384 Platform
384 provides several self-control tools that you can access at any time through your account settings. We encourage all users to familiarise themselves with and make use of these features.
Set daily, weekly, or monthly deposit limits in RM to control how much you can add to your account. Limits can be reduced immediately, but any increase is subject to a cooling-off period to allow time for reflection.
The break option lets you step away from the platform for a period of your choosing — 24 hours, 7 days, or 30 days. During this time, your account will be inaccessible for any gaming activity.
If you feel you need a longer break, the self-exclusion option lets you block access to your account for an extended period. Contact the 384 support team to enable this option.
Minor Protection
384 takes the protection of children and teenagers very seriously. Account registration is strictly limited to individuals aged 18 and above, and we carry out age verification checks during the sign-up process.
If you share a device with children or teenagers, we recommend taking the following steps:
- Use a strong password and never share it with anyone;
- Log out of your 384 account every time you're done using it;
- Enable parental controls on shared devices;
- Make sure no account information or payment card details are saved in the browser on any shared device.
If you suspect a minor has accessed or registered an account on our platform, please contact the 384 support team immediately at [email protected] so that prompt action can be taken.
Life Balance & Seeking Professional Help
Healthy gaming is just one small part of a balanced life. Make sure you're keeping enough time for family, friends, work, hobbies, and both your physical and mental wellbeing.
If you or someone you know needs help with a gambling problem, we encourage you to seek professional support. Speaking to a qualified doctor, counsellor, or mental health professional is a courageous and smart step to take.
For more information on available support services or any enquiries about self-control tools on our platform, please contact the 384 team at [email protected] or visit the FAQ us.
Have a Question or Need Immediate Help?
The 384 support team is here to help. Reach out to us or check the FAQ section for more information on self-control tools and available features.